Privacy Policy


OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

HD Solutions

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

HD Solutions follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:

  • NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
  • CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
  • SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
  • SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

HD Solutions Privacy Policy

The following Privacy Policy describes the information and privacy practices for hdsolutions360.com (the “HD Solutions Web site”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, HD Solutions. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the HD Solutions.com site. Our Web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the HD Solutions trademark. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

Privacy Policy Topics:

INFORMATION COLLECTED BY HD Solutions

As part of your interaction with HD Solutions, we may collect personal information such as:

  • Contact information, including name, mailing address, phone number and e-mail address
  • Purchase information, including credit card number, billing and/or shipping information

We may also collect demographic information, including age, personal interests and product preferences.

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:

  • Schedule an appointment for services
  • Bring in your product for service
  • Purchase products or services
  • Set up an account online
  • Schedule a delivery or an installation
  • Participate in a sweepstakes, promotion or survey
  • Contact us with a question or concern
  • Participate in other activities with HD Solutions

USES OF YOUR PERSONAL INFORMATION

We use the personal information you provide for purposes including, but not limited to:

  • Fulfilling requests for products, services or information
  • Tracking and confirm online orders
  • Delivering or install products
  • Providing customer services
  • Administering sweepstakes, promotions or surveys
  • Offering new products and services
  • Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed, or as described elsewhere within this Policy.

SECURITY OF YOUR PERSONAL INFORMATION

Whether you are receiving services, shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. HD Solutions cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Please note: While HD Solutions is able to protect personal information that is provided during the course of business, HD Solutions cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.

REMOTE ACCESS

HD Solutions offers remote access service to assist in diagnosing and resolving system issues. This process allows an HD Solutions Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to an HD Solutions Agent to log into your computer which may contain personal information. An HD Solutions Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.